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CONTACT US.

 

FOR INFORMATION E-MAIL US AT:

parts@dumbassbiker.com

SQUIGGY@DUMBASSBIKER.COM

DUMBASSBIKERCHICKS@DUMBASSBIKER.COM

POSTMASTER@DUMBASSBIKER.COM

PHONE 612-296-7771

Refund/Exchange Policy

We offer a 30 Money Back Guarantee on almost every product we offer. Please call customer service at 612-296-7771, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Return merchandise with RMA number to:

DUMBASSBIKER.COM

1598 E. SHORE DRIVE

ST.PAUL, MN 55106

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.
We are not at fault if you order the wrong part, we will work with you to fix the problem but many parts are special ordered from suppliers and thus non refundable. Please know what you want before you order. Items must be returned in the same condition as new for refund. If you install the part and then remove it, it is no longer new.

 

Order Cancellation Policy for  DUMBASSBIKER

Please submit any cancellation via email to PARTS@DUMBASSBIKER.COM , or call on our business phone at 612-296-7771.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping AND 20% restocking fee. Special order parts are not included.  All orders must be canceled within 3 days of order placement.

 

Warranty Policy on all Motorcycle parts DUMBASSBIKER sells.

Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure
We suggest you contact our parts support team first by posting a question to e-mail parts@dumbassbiker.com to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!

30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. Nor does it cover misuse or abuse. Does not include electronic or electric items or parts.

60 day Warranty
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of 60 days from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior. Does not cover misuse or abuse or mis- installation . does not include electric parts or electronic devices.

Manufacturer Warranty
Manufacturers sometimes offer additional warranty for the following products: (…engines, transmissions primaries, wheels, tires, controls, etc). Customers should contact the manufacturer after warranty expires. Includes electrical components i.e. batteries, starters. Manufacturer warranty overrides dealer warranty in all cases

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